FAQ
ORDER
How does the ordering process work?
How does the ordering process work?
After creating a free account, you will gain access to the B2B shop. There, you can order at B2B prices on account. Choose your box size and assemble your individual box from over 50 different dishes. In the checkout, you can select your delivery day.
What is the minimum order quantity?
What is the minimum order quantity?
The minimum order quantity is 48 bowl dishes or 36 XL dishes.
Can I still add/remove something from my order?
Can I still add/remove something from my order?
To change something in your order, please contact b2b@prepmymeal.de or your contact person.
I haven't received an order or shipping confirmation?
I haven't received an order or shipping confirmation?
If you have not received an order confirmation, please check your spam folder. If you cannot find anything there, you can contact b2b@prepmymeal.de or your contact person.
How can I cancel my order?
How can I cancel my order?
As long as your order has not yet been shipped, you can cancel your order. If you have chosen partial deliveries, you can only cancel before the first partial delivery.
Am I tied to a subscription?
Am I tied to a subscription?
You always have the choice between one-time and regular deliveries. For regular deliveries, there is no minimum contract period and you can cancel at any time.
PAYMENT
How does the payment process work?
How does the payment process work?
For a one-time delivery, you can conveniently pay by invoice. You will receive the invoice by email and have 14 days from the dispatch of the goods to settle the amount.
If you opt for our partial delivery model, PayPal, credit card or Apple Pay are available as payment methods. Of course, you can also use these payment methods for a one-time delivery.
How is the meal allowance accounted for as a business expense?
How is the meal allowance accounted for as a business expense?
If you subsidize or fully cover meals for your employees, the following applies: Only the portion you pay for is a business expense.
Example:
If a meal costs, for instance, €6.45 and the employee pays €4.57 (non-cash benefit value) themselves, you cover €1.88.
You can fully deduct these €1.88 as a business expense without incurring additional taxes or social security contributions.
If the employee pays at least the non-cash benefit value of €4.57, no monetary benefit arises, making this solution particularly simple for you and your employees from a tax perspective.
Employee Billing
How does employee order management work?
How does employee order management work?
We offer a free employee ordering portal!
- Your employees can choose a standard meal.
- This way, at the end of your desired interval, you will see exactly who ordered when.
- Employees simply add the dish to their cart and complete the booking – no payments are necessary.
- You notify us of new deliveries or current stock briefly via email, and we update your stock.
- For payroll, you automatically receive a report via email, showing who ordered when.
How are meal expenses accounted for as business expenses?
How are meal expenses accounted for as business expenses?
If you subsidize or fully cover meals for your employees, the following applies: Only the portion you pay for is a business expense.
Example:
If a meal costs, for instance, €6.45 and the employee pays €4.57 (non-cash benefit value) themselves, you cover €1.88.
These €1.88 can be fully deducted as a business expense without incurring additional taxes or social security contributions.
If the employee pays at least the non-cash benefit value of €4.57, no monetary benefit arises, making the solution particularly simple for you and your employees from a tax perspective.
DELIVERY
Can I receive my order in partial shipments?
Can I receive my order in partial shipments?
Yes, you can choose our partial delivery model and receive a delivery at regular intervals. Different box sizes are possible.
Is shipping free?
Is shipping free?
Yes, shipping is free (even for partial deliveries)!
How can I change my delivery address?
How can I change my delivery address?
You can edit your delivery address or add a new one in your account under "View Addresses." Alternatively, your contact person can also edit your address.
Can I change the dishes between partial deliveries?
Can I change the dishes between partial deliveries?
The dishes can be adjusted for each partial delivery. This way, you can test what is most popular.
Can the delivery interval be adjusted?
Can the delivery interval be adjusted?
Yes, both the delivery interval and individual delivery days can be changed flexibly.
RETURNS & REFUNDS
What should I do if I have a complaint?
What should I do if I have a complaint?
Products you wish to complain about must be photographed and sent by email to b2b@prepmymeal.de.
Can I return an item?
Can I return an item?
No, the goods cannot be returned.
PRODUCT
How long do the dishes keep?
How long do the dishes keep?
The dishes are freshly cooked and blast frozen in a very short time. This preserves the nutritional values and ensures a shelf life of at least 6 months in your freezer.
How do I heat the dishes?
How do I heat the dishes?
The dishes can be heated in the microwave within 7-9 minutes or alternatively in a pan or oven.
Why are prepmymeal dishes healthy?
Why are prepmymeal dishes healthy?
We deliberately refrain from using artificial additives, flavor enhancers, preservatives, and added sugar. This means only natural ingredients are used! This is the only way we can offer you healthy meals with excellent nutritional values.
Can I store the dishes in the refrigerator?
Can I store the dishes in the refrigerator?
The dishes can be stored unopened in the refrigerator for 3-4 days without any problems.
DO YOU HAVE FURTHER QUESTIONS?
Just send us an email to B2B@prepmymeal.de or book a personal consultation, we'll be happy to help!